Leading with Emotional Intelligence: Your Key to People Management Excellence!

Program Code: PA – EQ – 002

Course Information

* This is a specialised course. No funding/subsidy available.

** Venue may change subject to hotel’s availability

Course Overview

Emotional intelligence is the ability to manage one’s emotions , as well as the emotions of others. Now more than ever, organizations worldwide recognized the greater urgency to address the Emotional Intelligent skills of its leaders. In fact, many companies now rate emotional intelligence as important as technical ability in performance appraisal. Emotional Intelligence is the psychological capability that enable leaders to understand themselves, regulate their emotions, empathise with others, and build meaningful workplace relationships.

Emotions, if not managed properly, can affect areas in Work Performance, Physical Health, Mental Health and Team Relationships. But how do you lead with EQ? Lucky for us, Emotional Intelligence can be cultivated.

In this intensive and experiential 1-Day workshop, participants will be able to experience the 4 domains of Emotional Intelligence and apply the skills learnt to work and life. Learn to regulate your emotions using simple and effective techniques. Through proven psychological techniques, reflective exercises, facilitator’s demonstrations, role-plays and practical workplace applications, participants will learn how to respond rather than react, build trust, influence others positively, and create high-performing teams. By developing Emotional Intelligence through the lens of The Psychology Advantage™, leaders will enhance their ability to lead with Inner clarity, decisiveness and confidence in any condition.

Learning Outcomes:

By the end of this programme, participants will be able to:

1. Develop greater self-awareness by recognising emotions, emotional triggers and understanding their EQ competence.
2. Apply practical emotional regulation techniques, including the Emotional Wheel, Military Breathing Technique and Reframing, to respond effectively under pressure.
3. Strengthen empathy and social awareness by recognising emotional cues, practising empathetic listening and understanding others’ emotional states.
4. Build stronger workplace relationships by applying the ABCDE 5-Step EQ Framework and the 4 Pillars of Relationship Management.
5. Leverage Emotional Intelligence as a psychological capability to lead with Inner Clarity, Mental Immunity and confident decision-making.

Key Takeaways 

1. Discover Your Emotional Intelligence Competence
2. Master Emotional Regulation with Practical EQ Techniques
3. Recognise Emotional Cues & Practise Empathetic Listening
4. Apply the ABCDE 5-Step Framework to Build Positive Relationships
5. Lead with Inner Clarity, Mental Immunity & Greater Confidence

Course Outline 

Introduction: Understanding Emotional Intelligence

• Domains of Emotional Intelligence
  • Self-Awareness
  • Self-Management
  • Social Awareness – Empathy
  • Relationship Management
• Discovering Your EQ Competence

Unit 1: Mastering Self-Awareness

• Being Self Aware: Understanding Emotions
• Recognizing your Own Emotional Triggers
• The Emotional Wheel

Unit 2: Mastering Self-Management

• Managing your Emotional Triggers
• Military Breathing Technique
• Reframing: Seeing things in different perspectives

Unit 3: Mastering Social-Awareness (Empathy)

• Practicing Empathy
• Practicing Empathetic Listening
• Emotional Cues and Emotional States

Unit 4: Mastering Relationship Management

• Developing a High Performance Team – The 4 Pillars of Relationship Management
• How to build rapport fast with EQ – The 5-Step EQ Framework to build Positive Relationships at Work

Training Methodology 

• Experiential Learning – Learn through immersive activities, practical application and guided discovery.

• Facilitator-led Discussions – Practical concepts supported by psychology and real-world leadership insights.

• Self-Reflection & Personal Discovery – Build self-awareness through structured reflection and experiential exercises.
• Demonstrations, Practice & Feedback – Apply concepts through simulations, role-plays and real-world scenarios with facilitator coaching.
• Action Planning & Workplace Application – Translate learning into practical actions for immediate implementation and sustained behavioural change.