Program Code: 2025-CUR-001

Course Information

* This is a specialised course. No funding/subsidy available.

** Venue may change subject to hotel’s availability

Course Overview

Emotional intelligence is the ability to manage one’s emotions , as well as the emotions of others. In today’s dynamic and fluid work environment, we are constantly bombarded with information, changes, disruptions, technologically challenges, etc, coupled with the need to response swiftly, and sometimes operating in a very complicated and uncertain environment. Leaders and teams can be easily stressed out, and managing emotions under these trying circumstances can be challenging. Emotions, if not managed properly, can affect areas in Work Performance, Physical Health, Mental Health and Team Relationships. Now more than ever, organizations worldwide recognized the greater urgency to address the Emotional Intelligent skills of its leaders. In fact, many companies now rate Emotional Intelligence as important as technical ability in performance appraisal. Emotional Intelligence is a skill to be cultivated, and not simply know about it. In this intensive and experiential 1-Day workshop, participants will be able to experience the 4 domains of Emotional Intelligence and apply the skills learnt to work and life. Learn to regulate your emotions using simple and effective techniques. Take this opportunity to master your emotional intelligence, build stronger relationships and teams, and be successful and fulfilled in life. 

Learning Outcomes:

Participants will be able to:

• Gain insights into the 5 domains of Emotional Intelligence
• Experience the importance of the 5 domains of EQ through the facilitator’s demonstrations and role-plays
• Acquire the skills to lead with EQ through Case Studies analysis
• Learn to regulate your emotions using simple and effective techniques
• Acquire the skills to build high performance teams
• Reflect on your level of emotional control through the learning activities and games

Course Outline 

Unit 1: Introduction: Understanding Emotional Intelligence

• Domains of Emotional Intelligence
  • Self-Awareness
  • Self-Regulation
  • Motivation
  • Social Awareness – Empathy
  • Relationship Management
• The 2 Major Aspects of EQ
• Differentiating IQ from EQ
• The Importance of EQ to Leaders
• Benefits of mastering Emotional Intelligence

Unit 2: Mastering Self-Awareness

• Being Self Aware
• Recognizing your Own Emotional States

Unit 3: Mastering Self-Management

• How our Emotional States affect performance and relationships
• Effective ways to allow yourself to express your Emotions
• Gain effective techniques to master your emotional control

Unit 4: Mastering Social-Awareness (Empathy)

• Recognizing the Emotional States in Others
• Emotional Cues and Emotional States
• Seeing things in different perspectives
• Practicing Compassionate Listening

Unit 5: Mastering Relationship Management

• How to build rapport fast with EQ
• Effective ways to allow Others to express their Emotions
• Developing your Team’s EQ towards becoming a High Performance Team